Terms and Conditions

We want our customers to be happy with your purchase. You can return the product if it is damaged or the order is incorrect. We will replace it or credit your account, subject to the below terms.

This policy forms part of the Baraka Beef terms and conditions. Words defined in the terms and conditions have the same meaning in this policy, unless the context indicates otherwise.

RETURNING PRODUCTS DAMAGED ON DELIVERY

Should a product be damaged or any parts or accessories are missed at delivery, please notify us within seven days of such delivery by logging a return via e-mail: orders@barakabeef.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product as soon as possible as per your choice.

You can return a damaged product to us at no charge, provided the following criteria have been met:

  • It is unused, with the original labels and stickers still attached
  • It is in its original packaging.
  • It is not missing any accessories or parts
  • You log a return on the website within seven days of delivery to you

DEFECTIVE PRODUCTS

We do our best to ensure that the products we deliver to you are of high quality, in good working order and without defects.

The following will not be regarded as defects and will not entitle you to a return under this section:

  • Damage arising from negligence, user abuse or incorrect usage of the product
  • Damage arising from a failure to care for the product adequately
  • Damage arising from unauthorized alterations to the product

CHARGES AND REFUNDS

Suppose you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product; we are subject to applicable law and entitled to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item. If you return a product that does not comply with this policy, Baraka Beef will be liable for the cost of collecting the product from you and the cost of having the product returned to you. Please note that we only refund the payment method you initially used – i.e., Payment by credit card will be refunded to the same credit card.

PRICING ON THE WEBSITE

Please note that the contract will only be concluded once Baraka Beef accepts the customer’s order. Pricing and deals can change at any time and will be at the sole discretion of Baraka Beef.

Conclusion of sales and availability of stock

  1. Registered users may order Goods, which Baraka Beef may accept or reject. Whether or not Baraka Beef accepts an order depends on the availability of Goods, the correctness of the information relating to the Goods (including without limitation to the price) and receipt of payment or payment authorization by Baraka Beef for the Goods.
  2. NOTE: Baraka Beef indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Baraka Beef come into effect (the “Sale”). This is regardless of any communication from Baraka Beef stating that your order or payment has been confirmed. Baraka Beef will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  3. Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods. As such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Baraka Beef liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
  4. You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Baraka Beef, Baraka Beef will make all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, offers thereof are discontinued on the website. However, we cannot guarantee the availability of stock. Baraka Beef will notify you, and you will be entitled to a refund of any amount you have already paid for such goods. 

ORDERS AND PAYMENT

  1. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 3 days, and delivery will be confirmed by e-mail.
  2. Export restriction: The offering on this website is available to South African clients only.
  3. Payment options accepted: Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Baraka Beef bank account, the details of which will be provided on request.
  4. Card acquiring and security: Card transactions will be acquired for Baraka Beef via Payfast (Pty) Ltd, the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
  5. Customer details separate from card details: Baraka Beef will store customer details separately from card details, which the client enters on DPO PayGate’s secure site. For more information on DPO PayGate, refer to www.paygate.co.za.
  6. Merchant Outlet country and transaction currency: South Africa is The merchant outlet country when presenting payment options to the cardholder. The transaction currency is South African Rand (ZAR).
  7. Responsibility: Baraka Beef takes responsibility for all aspects of the transaction, including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  8. Country of domicile: This website is governed by the laws of South Africa, and Baraka Beef chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 255 Paul Kruger Street, Pretoria Central, Pretoria
  9. Variation: in its sole discretion, Baraka Beef may change this agreement or any part thereof at any time without notice.

Changes to these Terms and Conditions

  1. In its sole discretion, Baraka Beef may change any of these Terms and Conditions at any time. You are responsible for regularly checking these Terms and Conditions and ensuring you are satisfied with the changes. 
  2. If you use the website after such amended Terms and Conditions have been displayed on the website, you will be deemed to have accepted such changes.
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